Terms of Service, Refund Policy & Privacy Policy

Effective date: this page governs use of VEM Client, provided by Vibuh Solutions Private Limited ("Vibuh Solutions", "we", "us"). Last updated: 31 August 2026.

1. Terms of Service

By creating a VEM Client account or purchasing a subscription, you agree to these terms on behalf of yourself and, if applicable, the organization you represent.

1.1 The service

VEM Client is a workforce and HR management platform covering hiring, HR documents, payroll and payslip generation, leave, timesheets, shift rostering, performance reviews, employee exit management, expenses, projects, and reporting, made available on a subscription basis as described on the pricing page at the time of purchase.

1.2 Accounts and responsibility

You are responsible for the accuracy of information entered into VEM Client (including payroll, statutory, and employee data), for safeguarding your account credentials, and for actions taken under your organization's accounts. VEM Client is a system of record and a tool for generating documents and reports — it does not constitute legal, tax, or accounting advice, and you remain responsible for the accuracy and compliance of any statutory filings, payslips, or documents produced using it.

1.3 Acceptable use

You agree not to use the service to store or process data you do not have the right to process, to attempt to circumvent security controls, or to use the service in a way that disrupts it for other customers.

1.4 Availability and changes

We aim to keep the service available and will make reasonable efforts to notify customers of planned maintenance or material feature changes in advance. Features and pricing may change over time; changes to your active subscription's price will not take effect until your next renewal.

2. Billing & Subscriptions

Business plan subscriptions are billed either monthly or annually, in advance, via our payment processors (Stripe for international customers, Razorpay for customers billing in India). Annual billing is charged as a single upfront payment covering the full year. Subscriptions renew automatically at the then-current price for your plan unless cancelled before the renewal date.

Free plan usage (up to 5 users) does not require payment and has no billing cycle.

Enterprise pricing and terms are agreed individually and are governed by the separate agreement signed with your organization, which takes precedence over this page where the two conflict.

3. Refund & Cancellation Policy

3.1 Cancelling your subscription

You may cancel auto-renewal at any time by emailing admin@vsol.in from your registered work email. Cancelling stops future renewal charges; it does not automatically refund the current billing period.

3.2 Refunds

If you believe you were charged in error, or activation did not occur within the promised 24–48 hours after payment through no fault of your own, contact us within 14 days of the charge at admin@vsol.in with your organization name and payment reference. We review refund requests case by case and will issue a full or partial refund to the original payment method where warranted. Outside of these circumstances, and once a workspace has been activated and used, subscription fees are generally non-refundable for the remainder of a billing period already paid for.

3.3 Failed or disputed payments

If a renewal payment fails, we will attempt to notify you and may suspend access to paid features until payment succeeds or the subscription is cancelled.

4. Privacy Policy

4.1 What we collect

To operate VEM Client and process payment, we collect: account and billing contact details (name, work email, organization name), the employee and workforce data your organization enters into the platform (which remains your organization's data), and payment metadata from our payment processors (Stripe/Razorpay) — we do not receive or store your card number; card details are handled entirely by the payment processor.

4.2 How we use it

We use this information to provide and activate the service, process billing, respond to support requests, and send service-related communications. We do not sell customer data.

4.3 Data protection

Employee records and documents stored within VEM Client are encrypted at rest, and access is governed by role-based permissions within your organization's workspace. Administrators can verify encryption status directly from the platform's own health dashboard.

4.4 Your rights

You may request access to, correction of, or deletion of your organization's account and billing data by contacting admin@vsol.in. Requests relating to employee data held within a customer's workspace should be directed to that employer, as the data controller for that data.

4.5 Retention

We retain billing and account records for as long as your subscription is active and for a reasonable period afterward as required for accounting, tax, and legal purposes.

5. Contact

Questions about these terms, billing, refunds, or privacy: admin@vsol.in.

Vibuh Solutions Private Limited.